From 2 of the leading researchers and writers on Communities of Practice comes this new study that studies the health and impact of online communities.
I absolutely can’t wait to get my hands on this research! Until then, here are a few blurbs from their article:
Though in-house networks of experts—or “communities of practice”—were once entirely unofficial, today they are increasingly integrated into companies’ formal management structures.
Today they’re an actively managed part of the organization, with specific goals, explicit accountability, and clear executive oversight. To get experts to dedicate time to them, companies have to make sure that communities contribute meaningfully to the organization and operate efficiently.
We’ve observed this shift in our consulting work and in our research.
To examine the health and impact of communities, we did a quantitative study of 52 communities in 10 industries, and a qualitative assessment of more than 140 communities in a dozen organizations, consisting of interviews with support staff, leaders, community members, and senior management.
- Harnessing Your Staff’s Informal Networks | Harvard Business Review Magazine | Richard McDermott and Douglas Archibald | March 2010