McDermott and Archibald Publish a New Study on Health and Impact of Communities of Practice

From 2 of the leading researchers and writers on Communities of Practice comes this new study that studies the health and impact of online communities.

I absolutely can’t wait to get my hands on this research! Until then, here are a few blurbs from their article:

Though in-house networks of experts—or “communities of practice”—were once entirely unofficial, today they are increasingly integrated into companies’ formal management structures.

Today they’re an actively managed part of the organization, with specific goals, explicit accountability, and clear executive oversight. To get experts to dedicate time to them, companies have to make sure that communities contribute meaningfully to the organization and operate efficiently.

We’ve observed this shift in our consulting work and in our research.

To examine the health and impact of communities, we did a quantitative study of 52 communities in 10 industries, and a qualitative assessment of more than 140 communities in a dozen organizations, consisting of interviews with support staff, leaders, community members, and senior management.

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How Social Media, Organizational Dynamics and Social Change will Shape Communities of Practice over The Next 10 Years

Social Media has changes many things, including the way experts envisage online communities of practice. The following is Cormac Heron’s account of leading author and expert Richard McDermott’s reflections on how Communities of Practice have evolved and where they are headed.

Richard McDermott was there to give a bit of his background in personal and professional experiences of the last 20 years. 10 years ago they thought that these were the main characteristics of online communities:

  • Informal
  • Voluntary
  • Independent of an organisation
  • Some face-to-face occurrences
  • Passionate Leader
  • Supported
  • Light-handed management

But on revisiting them consequently the following were thought to be more relevant:

  • Goals were set out
  • Governance
  • Reporting to the highest level
  • Integrated into organisation
  • Passionate Leadership
  • Part of the actual job description

According to Heron, Richard then ended his keynote by hitting them all with this stonker:

How will the emergence of new social media, current organisational dynamics and social change shape the role and impact of communities over the next 10 years.

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