Educational technologist, merging instructional and systems technology skills with substantial business development, client relationship as well as project and operations management abilities.


Aviation Strategies International

Senior Director, Operations and Learning Services [08/11 to date]
  • Managing the operations of Aviation Strategies International (ASI) and its divisions as well as the international network of ASI associates
  • Acting as Director, Learning Strategies and Educational Technology Services of the ASI Institute, the professional development and training division of ASI
    • Providing the professional input related to all activities undertaken by the Institute to insure adherence to best practices in educational technology
    • Managing the needs analysis, instructional design, development, implementation and evaluation of programme curriculum and courses for face-to-face, online synchronous, online asynchronous and blended approaches
    • Negotiating strategic partnerships with educational institutions aimed at exchanging services and enhancing the depth of expertise and the outreach of the ASI Institute
    • Managing the high-priority strategic initiatives of the ASI Institute and of ASI
    • Developing and implementing the quality assurance program of the ASI Institute and of ASI
    • Acting as Operations Manager, International Airport Professional Community of Practice’s Administrator Team
  • Acting as Director, Operations and Educational Technology for the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP), the International Airport Professional accreditation programme jointly owned by the Airport’s Council International (ACI) and the International Civil Aviation Organization (ICAO), for which ASI is the administrator.
    • Conducting a needs assessment for and heading the implementation of the AMPAP Online Community of Practice for International Airport Professionals
    • Conducting a needs assessment for the content review and update for the AMPAP
    • Ensuring the optimal operations of all online training activities of the AMPAP
Selected accomplishments:
  • Participated in the development of the ASI Institute Training Needs Assessment Methodology
  • Consulted the International Airport Professional’s Leadership Council, leading them through a needs assessment, the technology acquisition and the launch of their Community of Practice
  • Led the ASI Institute through an ICAO TRAINAIR PLUS audit, achieving Associate Member in December 2011
  • Led the ASI Institute through the development of an ICAO TRAINAIR PLUS eSTP, achieving Full Member status in June 2013
  • Joined the team of ICAO Instructors, co-delivering the ICAO TRAINAIR PLUS Training Development Course this past February for the Barbados Civil Aviation Training Centre
  • Lead the configuration, customization and implementation of an online virtual learning environment to manage the delivery of online courses.
  • Implemented a social networking portal for the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP) community: participants, graduates, instructors and management team which serves as a prototype testing ground for the Community of Practice.
  • Managed the project team in the re-design, updating and re-launching of the website as well as on the social media strategy
  • Conducted a 3 survey study to determine the impact of training as well as future orientations for the Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)


Director, Blended Learning Strategies [05/11 to 08/10]
  • Prospected for new clients and conduct systemic needs analysis to identify performance gaps
  • Wrote proposals, estimate project scope as well as required resources
  • Provided consulting services for eLearning technology selection and content development strategies
  • Designed and developed case-based, problem-based and experience-based learning
  • Designed and cultivated virtual communities of practice and eLearning 2.0 environments
  • Developed storyboarding and development guides for courseware which meets SCORM specifications
  • Devised learning assessments that measure the real impact of eLearning projects
  • Managed strategic and systematic eLearning project implementation, change and growth
Selected accomplishments:
  • Grew the eLearning division client base and annual revenue (10% for 07/08)
  • Optimized production time by implementing a systematic project management process
  • Participated in the development of the eLab rapid authoring tool for eLearning
  • Authored an Innovation Case Study relating how Pratt & Whitney Canada standardized eLearning using the eLab templating approach and significantly reduced their cost

Centre for Instructional Technology, John Molson School of Business – Concordia University

Educational Technologist [04/03 to 05/10]
  • Conducted needs analysis of academic objectives, learner needs, and the competencies sought after by industry
  • Collaborated with subject matter experts to design and develop distance learning courses, computer-based learning materials, video case studies on interactive DVDs, multi-media learning objects, instructor-led synchronous and asynchronous courses, and self-study
  • Conducted formative evaluations to ensure effectiveness of educational intervention and recommended improvements to the learning materials or delivery vehicle
Selected accomplishments:
  • Revised the functions and skill set for an AMBA program coordinator, resulting in the reduction of operation costs (25%)
  • Reengineered instructional material development process for a distance education program, reducing production time (50%)
  • Developed a database driven multi-user storyboarding and learning content management application for eLearning development
  • Collaborated on the design and development of the ICAO AVSEC-PMC
  • Designed an online peer assessment system for university group projects
  • Designed and developed an online discussion instructional package using performance-based evaluation for MBA level distance education courses

ilasalle (a division of the LaSalle College Group)

Director of Instructional and Interactive Design [10/00 – 11/02]
  • Managed the Instructional and Interactive Design department (technical writers, scriptwriters and translators and subject matter experts) as well as production project management and budget (250K per annum)
  • Designed training solutions and educational programs using a competency-based approach (over 1,800 hours of training)
  • Ensured the development of courseware and print-based technical training materials (planning, revision, preparation for publication)
  • Conceptualized the approach, flowchart and ergonomic interface of eLearning courseware
  • Established processes to ensure product development consistency and improved downstream communication
  • Administered the pedagogical activities of the Web training portal
Selected accomplishments:
  • Reduced the development cost of training modules (33%) as well as production time (20%) by developing a reusable object system
  • Co-authored a guide to ensure the development of AICC compliant courseware
  • Obtained authorization from the Ministère de l’Éducation (Québec) to dispense education services via distance training
  • Acted as subject matter expert, instructional designer and synchronous online instructor for various courses, such as “Multimedia Project Management”, “Interactive Scriptwriting” and “Live-learning & Cybermentoring Skills”

Iron Horse Multimedia

Project Manager and Interim Director of Production [02/00 – 10/00]
  • Coordinated a multidisciplinary production team
  • Managed production timelines and budgets
Selected accomplishments:
  • Instituted a multimedia project management strategy
  • Structured navigational flowlines to enhance eLearning courseware
  • Established a quality control process for multimedia Alpha and Beta testing

Government of Quebec – Department of Industry and Commerce

International Trade Consultant – Internship [07/99 – 09/99]
  • Assisted in the organization of international economic missions
  • Matched local companies with international investors and partners
Selected accomplishments:
  • Researched and wrote “Quebec’s: Technological Export Potential: Special Report” published in Abu Dhabi Economy – UAE (1999) focusing on Quebec’s multimedia and aerospace sectors

Royal Bank Financial Group

Customer Service Agent [05/90 – 08/98]
  • Provided professional customer service, sales and support
  • Trained new employees
Selected accomplishments:
  • Participated in a pilot project for a centralized call centre
  • Improved and digitized internal communication tools


Université de Sherbrooke – D3C / DBA, Business Administration Candidate

[2 completed courses in 2010]
  • Areas of focus: Communities of Practice, Knowledge Transfer, Organizational Development

Concordia University – M. A. – Educational Technology

[completed in 2008]
  • Areas of specialization: Human Performance Technology, Instructional Systems Design, Knowledge and Project Management

Concordia University – B.A. – Specialization in Communication Studies

[completed in 2000]
  • Concentration in Film Production – Graduation with Honours and Distinction

Conferences and Publications


Schneider, K. (2009). Edublogging: a qualitative study of training and development bloggers. Montreal: Acorda Press – ISBN-13: 978-0981344805

Conference Presenter

Blended Learning: Components, Considerations & an eSTP Case – [06/13]

Leveraging Partnerships between TRAINAIR PLUS Centres – [10/12]

Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP): Globally-Networked Learning Yields High Returns – [05/11]
Establishing a Community of Practice for International Airport Professionals – [10/10]
ePortfolio: Uncovering the Talent in your Organization – [10/08]
The eLearning 2.0 Survival Guide – Assessing the Credibility of Web Sources – [09/08]
Cracking the Cement Ceiling from Within – [06/08]
  • Diversity 08 Conference – co-presented along with Dr. Linda Manning (University of Ottawa) and Dr. John Paul Hatala (Louisiana State University)
Canadian Companies Talk the Talk, but Are They Walking the Walk? Workforce Diversity and Management Capabilities – [06/08]
  • Diversity 08 Conference – co-presented along with Dr. Linda Manning (University of Ottawa) and Dr. John Paul Hatala (Louisiana State University)
Diversity Training Techniques: Their History and Efficacy – [05/08]
Le service conseil en eLearning et formation – [01/08]
Le nouveau monde de la conception pédagogique – [10/07]
Web 2.0 in Industry and in Academia – [05/07]
  • Canadian Forces Training & Development 2007 conference – co-presented with Lt(N) Brett Christensen & Lt(N) Jason Barr of the CFTDC R&D Company – CFTDBA
Designing eLearning Environments for Learning Organizations – [09/06]
Virtual Communities of Practice: Enabling Peer-based Distance Learning – [05/05]
  • Learning Virtually Anywhere conference presented by the Canadian Association of Distance Education (ACED/CADE), Simon Fraser University
Rethinking Multimedia Instructional Material Design for an Equitable and Critical Pedagogy – [05/04 – 06/04]
  • In Touch with Technology conference presented by the Association of Media and Technology for Education in Canada (AMTEC), Laurentian University
  • Pioneers in a New Age conference presented by the Canadian Association of Distance Education (ACED/CADE), York University

Showcase Presenter

Quick and Effective Authoring with eLab [09/07]

Poster Session Presenter

The Ins and Outs of Content Management Systems (CMS) – [10/04]
  • The Business of HPT conference presented by ISPI Montreal, Montreal, Quebec

Technical Skills

  • Advanced understanding of PC & Mac O/S environments as well as some knowledge of Linux Ubuntu and other *nix operating systems
  • MS Office: power user of Word, Excel, PowerPoint and intermediate user of Project, Visio and Access
  • Advanced knowledge of various e-Learning systems such as Learning Management Systems (LMS-LCMS) and Content Management Systems (CMS)
  • Mastery of several authoring tools such as Photoshop, Illustrator, Acrobat, GoLive, InDesign, Flash, Final Cut Pro and Dreamweaver
  • Proficient in HTML, XML, JavaScript, CSS and PHP, as well as with FileMakerPro, Access, SQL and MySQL databases
  • Intermediate knowledge of NVivo qualitative data analysis software


Completely fluent in both French and English, written and spoken.